LA REDOUTE may be contacted by email at the following email address: « email@example.com ». The communications shall be made by writing either in French or in English or by telephone at 01-284000. You can still whatsapp 03-475476 24h. We will make sure to get back to you ASAP.
These Terms & Conditions (hereinafter the “Terms & Conditions”) shall apply to orders placed on the Site by any natural person who is at least eighteen (18) years old, without business purposes (hereinafter the “User”) wishing to make a purchase on the Site. The User and LA REDOUTE are hereinafter collectively referred to as the “Parties”.
Parties agree that the Terms & Conditions govern exclusively their relationship. LA REDOUTE reserves itself the right to modify the Terms & Conditions at any time. The Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
The Terms & Conditions aim to define the selling terms between LA REDOUTE and the User, from the order’s placement until the after-sale services, through payment and delivery. The Terms & Conditions are available in English and French depending on the User’s choice.
The Terms & Conditions apply to products which are displayed and indicated as being sold and dispatched by LA REDOUTE (hereinafter the “Products”). Only the Products which are available on stock are offered.
The Products are described and displayed as accurately as possible. However, in the event of an error or omission, LA REDOUTE shall not be held liable. Products’ photographs are non-binding.
Products’ prices are displayed in Euros (€) and US Dollars ($), exclusive of Value Added Tax. They also include the possible price reductions applicable the day the order is placed.
The Products’ prices quoted on the Site are valid as long as they are online
5. PLACING AN ORDER
5.1 Preliminary identification of the User
In order to place an order, the User has to login in with his/her email address as well as his/her password. If it is his/her first order, the User shall follow a registration procedure as indicated on the Site.
If the User loses or forgets his/her password, he/she shall ask for it again by logging in to his/her customer account and by clicking on “I’ve forgotten my password”. He/she shall receive it on the email address he/she would have provided at the time he/she had registered. The User may also contact the Customer Service under the conditions laid down in the Preamble.
5.2 Registration and confirmation of the order
The User shall exclusively place his/her order online, through the Site.
After confirming his/her order, the User shall accept the Terms & Conditions, choose the delivery’s address and finally confirm his/her payment. This final step amounts to the completion of the sale contract between LA REDOUTE and the User.
By placing an order, the User agrees on the Products’ prices and description offered for sale. Any complaint about this shall intervene through the exercise of the right of withdrawal and through the legal and contractual guarantees as mentioned below.
LA REDOUTE reserves itself the right to freeze the User’s order in the event of a non-payment, an incorrect (shipping) address or any other problems occurring on his/her account until the problem is solved.
If the Product which has been ordered and paid is unavailable from stock (temporary unavailability or sold-out), the User shall be notified by whatsapp 03-475476 of this unavailability. If the Product is sold-out, it shall be cancelled and removed from the order and the User shall be fully refunded. However, the rest of the order shall remain firm and final.
For any inquiry relating to an order’s tracking, the User shall contact the Customer Service under the conditions laid down in the Preamble. After receiving a message confirming his/her order’s dispatch.
5.3 Order’s acknowledgement by LA REDOUTE
LA REDOUTE shall acknowledge the User’s order by email sent to the email address which he/she would have previously provided.
The User shall pay his/her purchase online exclusively:
A down payment of 40% is essential in order to validate the order!
- By payment card: Visa or Mastercard. The User’s bank account shall be deducted once the item has been dispatched. Only the price of the actual dispatched Products shall be deducted.
If the Product is temporary sold out or unavailable, a reverse payment transaction can be made by La Redoute within 24h after placing the order.
- By Bank Transfer: By choosing to pay with his/her PayPal account, the User can use the information provided by La Redoute (bank account number) and choose to pay either the full amount or the down payment.
- By OMT/Bob Finance/Western Union: The User may be charged with the possible extra cost caused by the utilization of one of these offices. He/she shall be advised to contact the branch in order to get information about the commission on the amount transferred, or contact La Redoute for help.
- By cash: in this case, LA REDOUTE will send the driver to pick the appropriate amount from the address you have mentioned while placing the order. Shall you need to change any information we advise you to contact LA REDOUTE.
In any case, LA REDOUTE guarantees the payments’ confidentiality and security which the User would have made, by using the SSL system. (Secure Socket Layer). In an attempt to prevent any fraud, the User is expressly informed that his/her bank details will not, at no point, be asked to him/her via email.
The delivery is FREE in all the main cities in Lebanon. However, if the User resides in the south area or bekaa, LA REDOUTE will send your parcel with one of the local courier services.
The User shall receive a message informing him/her that his/her parcel has been dispatched. Delivery times may vary between one (1) and two (2) weeks from the date of the validation/confirmation of order, but cannot exceed thirty (30) days.
The User is able to track his/her order by calling/whatsapp 03-475476. The parcel shall be delivered to the delivery address provided by the User. Our officers shall go to the User’s place only ONE time in order to deliver the parcel. If the User failed to be available after confirmation, the User is kindly requested to pick his/her parcel from LA REDOUTE’ offices.
8. RIGHT OF WITHDRAWAL AND REFUNDS
The User may withdrawal from the contract within the same day before 2pm on the day he/she placed the order. In this respect, the User is entitled to get a full refund of his/her order’s price. He/she does not have to justify his/her wish to cancel but he/she shall call 01-284000 during working hours as mentioned in the preamble.
LA REDOUTE commits itself to refund the User as quickly as possible, at the latest within thirty (30) days beginning on the day LA REDOUTE received the payment. In any case, LA REDOUTE shall refund the costs of the item using the same method by which the User paid for them. Thus, if the User paid by payment card, LA REDOUTE shall credit the sum back to his/her (bank) account.
If the User needs more information about his/her rights and how to exercise them, he/she is advised to contact LA REDOUTE
All the products sold by LA REDOUTE are subject to strict quality controls. However and despite our great care, some items might turn to be defective.
In such an event, the User is kindly asked to inform LA REDOUTE the day of the delivery of the parcel and to return the said items within seven (7) days of the parcel’s receipt, specifying the type of defect.
For any queries, the User is advised to call the Customer Service under the conditions laid down in the Preamble.
10. EVIDENCE, PRESERVATION AND STORAGE OF TRANSACTIONS
The online supply of the User’s card number as well as the confirmation of his/her order shall amount to an evidence of the entire order. This also makes the price of the items (as quoted on the form order) immediately due.
This confirmation amounts to a signature and express acceptance of all the transactions completed on the Site. However, in the event of a fraudulent use of his/her bank card, the User is advised to contact LA REDOUTE’s Customer Service as soon as he/she discovers this fraud, by calling 01-284000.
The computerized records, stored in computerized systems of LA REDOUTE under reasonable conditions of security, shall be deemed to be evidences of communications, orders and payments which occurred between the parties.
The archiving of forms order and invoices is made on a reliable and sustainable format in order to comply with the requirement of sustained and loyal copy under Lebanese Civil law.
LA REDOUTE commits itself to describe and display as accurately as possible every product sold on the Site. However, LA REDOUTE cannot be held liable where the failure to perform its obligations is due to an unforeseeable and insurmountable event caused by a third party to the contract or by a case of force majeure.
Similarly, LA REDOUTE cannot be held liable for any inconvenient or damages caused by the use of the Internet network, i.e. an interruption of the service, an external intrusion or the presence of computer viruses.
12. INTELLECTUAL PROPERTY
All the content you see and hear on the Site including underlying technology, are protected under copyright, trademarks or patents.
Trademarks, logos and models which are displayed on the Site belong solely and exclusively to LA REDOUTE. Their disclosure does not amount to a license granted by LA REDOUTE or a right to use any of the said trademarks and distinctive features protected under a copyright. Thus they cannot be utilized without being counterfeit.
Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in any ways.
However, this shall be authorized under the following circumstances: it is possible to download a copy of these documents on a computer for a strictly personal and non-commercial use provided that the User does not change the information and keep the copyrights and other proprietary notices intact. The modification or the misuse of these documents amounts to a breach of the Intellectual Property rights of LA REDOUTE.
Where a User, who has his/her own website (for a non-commercial use), wishes to include a link to the homepage of the Site, he/she shall be obliged to seek the authorisation of LA REDOUTE before doing so. This shall not amount to an implicit this shall not amount to a transfer or assignment of right, title or interest in any content or materials.
However, any hypertext link to the Site which utilises the “framing” and the “in-line linking” techniques is strictly forbidden. In any case, any link may be removed on simple request of La Redoute.
13. PERSONAL DATA
Collection, treatment and archiving of personal data:
In an attempt to perform efficiently its obligations, LA REDOUTE must collect certain personal information about the User (surname, first name, email address and home address).
By giving to LA REDOUTE his/her email address, the User will be able to receive an email acknowledging his/her orders. LA REDOUTE is obliged by the law to check the accuracy and ensure the updating of the personal data that it had collected. Therefore, the User is entitled to access, modify and delete his/her personal information.
A REDOUTE strives to ensure the confidentiality and security of the data transmitted on the Web. In this respect, please note that the website LaRedoute.com utilizes a secure payment mode, called Secure Socket Layer (SSL).
In an attempt to train our Customer’s service and for quality’s monitoring purposes, please note that certain phone calls may be recorded.
Subscription to the newsletter:
Depending on his/her choice made at the registration stage, the User may receive commercial offers from LA REDOUTE as business partners, via emails, telephone or text messages as specified at the time of the registration. The User may change his/her minds at any time by going to the section “My account’ / LA REDOUTE newsletter” where he/she shall tick “Unsubscribe”.
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