Pay on deliveryAnd receive your order between one or two weeks ** * In the main cities of Lebanon - * Excluding Weekends and holidays
Free shipping

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: How do I create an account or sign up?

A: Just click on sign up/create an account and fill in the required fields. It is very important to have a valid email, it will be the mean of communication between you and La Redoute. We advise you choose an easy password to remember (ex: your phone number)

A: Just click on sign up/create an account and fill in the required fields. It is very important to have a valid email, it will be the mean of communication between you and La Redoute. We advise you choose an easy password to remember (ex: your phone number)

Q: I cannot create an account, what’s wrong?

A: There is many reasons behind this problem: - an error occurred during the registration, some fields are mandatory. A message will appear to advise you. A problem occurred whilst filling your account sheet, in this case we advise you to refresh your page or clear cache and retry later. Or call/whatsapp 03-475476

A: There is many reasons behind this problem: - an error occurred during the registration, some fields are mandatory. A message will appear to advise you. A problem occurred whilst filling your account sheet, in this case we advise you to refresh your page or clear cache and retry later. Or call/whatsapp 03-475476

Q: I have forgotten my password

A: Don't worry if you have forgotten your password. Go to the ‘sign in’ page and click on 'forgot password'. You will be asked to fill in your registered e-mail with us. You will then be able to reset your password. Your new password will be active immediately.

A: Don't worry if you have forgotten your password. Go to the ‘sign in’ page and click on 'forgot password'. You will be asked to fill in your registered e-mail with us. You will then be able to reset your password. Your new password will be active immediately.

Q: How do I place an order and pay?

A: Click on the navigation tabs at the top of the page (i.e., Women, Children, etc.) and go through our online collection. Select a range from the left hand list, and then click on any product image for more information and to check availability. From there you can add the product to your shopping basket or return to the online collection. To complete your order, click 'next step' and follow the simple instructions on screen. Choose the payment that is suitable for you. Please note a down payment (40% of the total of your order) is essential in order to validate the order.

A: Click on the navigation tabs at the top of the page (i.e., Women, Children, etc.) and go through our online collection. Select a range from the left hand list, and then click on any product image for more information and to check availability. From there you can add the product to your shopping basket or return to the online collection. To complete your order, click 'next step' and follow the simple instructions on screen. Choose the payment that is suitable for you. Please note a down payment (40% of the total of your order) is essential in order to validate the order.

Q: Can I change my delivery address?

A: Sure! All you have to do is insert the new address in the delivery page. To make sure the change has been done successfully, you will see the new address on the order copy we sent you to your email inbox.

A: Sure! All you have to do is insert the new address in the delivery page. To make sure the change has been done successfully, you will see the new address on the order copy we sent you to your email inbox.

Q: I can’t seem to put the item in the basket

A: in order to put your item in the basket, you have to make sure you choose the color/size available below the item sheet. The quantity available for each size is displayed on the right.

A: in order to put your item in the basket, you have to make sure you choose the color/size available below the item sheet. The quantity available for each size is displayed on the right.

Q: Can I change the size of the item I choose in the basket?

A: you can click on the delete button on the right side of the basket to delete completely the item from the order and go back to ‘continue shopping’. Make sure the items in basket are all ‘available’. If you wish to cancel all the items, please click on delete all on the bottom of the page.

A: you can click on the delete button on the right side of the basket to delete completely the item from the order and go back to ‘continue shopping’. Make sure the items in basket are all ‘available’. If you wish to cancel all the items, please click on delete all on the bottom of the page.

Q: How can I find out if the items are in stock?

A: When you're shopping from our online collection, you will find the availability information next to the item details. Each color has its corresponding size availability. 
If the size you are looking for is missing from the table, then the size is out of stock. To make sure you have the right info, you can call/whatsapp 03-475476 for assistance.
Item availability is updated on a daily basis, an item CANNOT be reserved unless the order was validated by our advisors.

A: When you're shopping from our online collection, you will find the availability information next to the item details. Each color has its corresponding size availability. 
If the size you are looking for is missing from the table, then the size is out of stock. To make sure you have the right info, you can call/whatsapp 03-475476 for assistance.
Item availability is updated on a daily basis, an item CANNOT be reserved unless the order was validated by our advisors.

Q: I cannot seem to pay using my credit card, why?

A: in order to put your item in the basket, you have to make sure you choose the color/size available below the item sheet. The quantity available for each size is displayed on the right.

A: in order to put your item in the basket, you have to make sure you choose the color/size available below the item sheet. The quantity available for each size is displayed on the right.

  • Contact us03-475476
  • Cash on delivery
  • Free shipping
  • Easy exchange
  • Secure payment - Verisign
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